Returns Made Easy
Give your customers a smooth return experience with self-service portal and automatic handling.
A return portal your customers will actually use
Branded self-service portal where customers pick items, select a reason, and get a return label — all without contacting support. You set the rules, they follow the flow.
Get startedTurn returns into revenue opportunities
Offer exchanges or store credit before processing refunds. Smart rules let you recover revenue while keeping customers happy and coming back.
Talk to an expertThe complete return journey
From customer request to resolution — every step is handled.
Customer requests return
Self-service portal lets customers initiate returns with reason selection.
Automatic approval
Policy rules evaluate the request and approve or flag for review.
Label generated
Return shipping label is created and sent to the customer automatically.
Package shipped back
Customer drops off the package. You track it in real-time.
Refund or exchange
Process refund, store credit, or exchange once the item is received.
A better return experience from start to finish
Self-service portal Customers initiate returns on their own — no emails, no waiting for support.
Custom return policies Set rules per product, category, or order type with automatic approval flows.
Automatic labels Return shipping labels are generated and sent to customers instantly.
Exchange and credit Encourage exchanges or store credit to keep revenue in-house.
Return analytics Understand why products come back and use insights to reduce future returns.
Branded experience The portal matches your store's look so customers feel at home throughout.
Reduce the cost of returns
Fewer tickets, faster resolutions, and smarter insights.
Fewer support tickets
Customers handle returns without emailing or calling your team.
Recover revenue faster
Encourage exchanges or credit and keep inventory moving.
Returns FAQ
Clear answers for setting up return flows and policies.
Setup and policies
Customer experience
Ready to take the next step?
Start today and discover how Dropper can transform your e-commerce store.